1. Shipping Rates & Delivery Estimates
We offer standard shipping for all orders within the United States. The shipping cost will be calculated and displayed at checkout based on your location and the weight of your order.
- Standard Shipping: Estimated delivery within 3-7 business days.
- Expedited Shipping: Estimated delivery within 2-3 business days (additional fees may apply).
Please note that delivery times may vary depending on your location and the carrier.
2. Shipping Locations
We currently only ship to addresses within the United States. At this time, we do not offer international shipping.
3. Order Processing
Orders are typically processed within 1-2 business days from the time the order is placed. Orders placed on weekends or holidays will be processed the following business day.
You will receive an email confirmation with tracking information once your order has been shipped. If you do not receive a shipping confirmation email within 2 business days, please check your spam folder or contact us for assistance.
4. Shipping Carrier
We use trusted carriers such as USPS, UPS, and FedEx for shipping. Depending on the size, weight, and destination of your order, we reserve the right to choose the carrier best suited for your shipment.
5. Order Tracking
Once your order has been shipped, you will receive an email containing tracking information. You can use this information to track your shipment online through the carrier's website.
Please note that it may take up to 24 hours for tracking information to be updated after shipment.
6. Shipping Delays
While we make every effort to ensure timely delivery, shipping delays may occur due to factors beyond our control, including but not limited to:
- Weather conditions
- Natural disasters
- Carrier delays
- Incorrect or incomplete shipping address
If your order is delayed, we will notify you via email. However, we cannot be held responsible for delays caused by the carrier or external factors.
7. Shipping Restrictions
We currently do not ship to P.O. Boxes, APO/FPO addresses, or international addresses. Please ensure that your shipping address is valid and complete at the time of checkout.
8. Shipping Damage
If your order arrives damaged, please contact us immediately with photos of the damaged items and packaging. We will assist in resolving the issue, either by issuing a replacement or processing a refund.
9. Lost or Stolen Packages
FlyingHorseDelta.com is not responsible for lost or stolen packages once they have been confirmed as delivered by the carrier. If your package is lost or stolen, please contact the carrier directly to file a claim.
10. Order Modifications and Cancellations
Once an order has been placed and processed, we cannot modify or cancel it. Please double-check your order details, including your shipping address, before completing your purchase.
11. Customer Service
If you have any questions or concerns regarding shipping, please do not hesitate to contact our customer service team. We are happy to assist you in resolving any issues related to your shipment.